Privacy Policy

Last updated: July 2026

SDWANAI LLC (“we”, “us”, or “our”) operates SDWAN AI, a secure remote access service for overseas enterprises and distributed teams. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our websites, customer portal, and client software.

1. Information We Collect

• Account information: email address, password hash, and verification records.
• Subscription and billing: plan details, order identifiers, and payment status. Card and bank details are processed by third-party payment providers; we do not store full payment card numbers.
• Device information: device identifiers, platform, and last-seen timestamps used for device management and authentication.
• Service and operations logs: for security auditing, capacity planning, and troubleshooting, we may record connection timestamps, session duration, connection status, selected region/gateway metadata, and latency and packet loss—relevant network performance indicators.
  We do not inspect, record, or store the contents of network traffic transmitted through your VPN tunnel, your browsing activities, or communication content. The VPN feature is used only to establish an encrypted secure connection between your device and your organization’s internal network resources.
• Client version information: used for updates and compatibility statistics.

2. How We Use Information

We use the information above to:

• provide, maintain, and improve the SDWAN AI service;
• process subscriptions, payments, and support requests;
• detect abuse, fraud, and security incidents;
• comply with applicable legal obligations.

3. Sharing of Information

We do not sell personal information. We may share information only: with your consent; with payment processors as needed to complete transactions; when required by law; or when necessary to protect users, our service, or the public.

4. Storage and Security

Data is stored in controlled server environments with access controls and HTTPS encryption in transit. No method of transmission over the Internet is 100% secure; please protect your account credentials.

5. Retention

We retain information for as long as needed to fulfill the purposes described in this policy, or longer when required by law. After account closure, we delete or anonymize data according to our internal retention practices, except where retention is legally required.

6. Your Rights (including GDPR)

Depending on applicable law, including the EU General Data Protection Regulation (GDPR), you may have the following rights:

• Access — request a copy of personal information we hold about you;
• Rectification — request correction of inaccurate or incomplete information;
• Erasure — request deletion of personal information where legally permitted;
• Restriction — request limitation of processing in certain circumstances;
• Portability — receive data you provided in a structured, commonly used format;
• Objection — object to processing based on legitimate interests;
• Withdraw consent — withdraw consent at any time where processing is consent-based.

To exercise these rights, contact privacy@sdwanai.com. We aim to respond within a reasonable time (typically within 30 days). If you are in the EU/EEA, you may also lodge a complaint with your local data protection authority.

7. Legal Basis for Processing

We process personal information based on:

• performance of our contract with you;
• compliance with legal obligations;
• legitimate interests such as security auditing and fraud prevention;
• your consent, where applicable.

8. Cookies and Local Storage

The customer portal may use localStorage for authentication tokens and preferences. The marketing site is primarily static and does not use third-party advertising tracking cookies. We do not deploy Google Analytics or similar ad trackers on this website.

You can manage cookies and local storage through your browser settings. Disabling storage may prevent the customer portal from functioning correctly.

9. International Data Transfers

Our server infrastructure is hosted on Amazon Web Services (AWS), and data is mainly stored in data centers in Singapore and Japan. We take reasonable technical and administrative measures (including access controls, encryption in transit, etc.) to ensure that cross-border data transfers comply with applicable legal requirements.
If in the future we adjust the data storage regions for business needs, we will update this policy and notify users in a reasonable manner.

10. Changes

We may update this Privacy Policy and post the effective date on this page. Material changes will be communicated in a reasonable manner.

11. Contact

SDWANAI LLC, Wyoming, United States
Privacy inquiries: privacy@sdwanai.com
Support: support@sdwanai.com
Phone: +1 (307) 533-0720