Privacy Policy
SDWANAI LLC (“we”, “us”, or “our”) operates SDWAN AI, an enterprise SD-WAN networking service. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our websites, customer portal, and client software.
1. Information We Collect
- Account information: email address, password hash, and verification records.
- Subscription and billing: plan details, order identifiers, and payment status. Card and bank details are processed by third-party payment providers; we do not store full payment card numbers.
- Device information: device identifiers, platform, and last-seen timestamps used for device management and authentication.
- Service and operations logs: connection timestamps, selected region/gateway metadata, and lease metadata for security, capacity planning, and troubleshooting. We do not record the full content of your communications or browsing activity.
- Client version information: used for updates and compatibility statistics.
2. How We Use Information
We use the information above to:
- provide, maintain, and improve the SDWAN AI service;
- process subscriptions, payments, and support requests;
- detect abuse, fraud, and security incidents;
- comply with applicable legal obligations.
3. Sharing of Information
We do not sell personal information. We may share information only: with your consent; with payment processors as needed to complete transactions; when required by law; or when necessary to protect users, our service, or the public.
4. Storage and Security
Data is stored in controlled server environments with access controls and HTTPS encryption in transit. No method of transmission over the Internet is 100% secure; please protect your account credentials.
5. Retention
We retain information for as long as needed to fulfill the purposes described in this policy, or longer when required by law. After account closure, we delete or anonymize data according to our internal retention practices, except where retention is legally required.
6. Your Rights (including GDPR)
Depending on applicable law, including the EU General Data Protection Regulation (GDPR), you may have the following rights:
- Access — request a copy of personal information we hold about you;
- Rectification — request correction of inaccurate or incomplete information;
- Erasure — request deletion of personal information where legally permitted;
- Restriction — request limitation of processing in certain circumstances;
- Portability — receive data you provided in a structured, commonly used format;
- Objection — object to processing based on legitimate interests;
- Withdraw consent — withdraw consent at any time where processing is consent-based.
To exercise these rights, contact privacy@sdwanai.com. We aim to respond within a reasonable time (typically within 30 days). If you are in the EU/EEA, you may also lodge a complaint with your local data protection authority.
7. Legal Basis for Processing
We process personal information based on:
- performance of our contract with you;
- compliance with legal obligations;
- legitimate interests such as security auditing and fraud prevention;
- your consent, where applicable.
8. Cookies and Local Storage
The customer portal may use localStorage for authentication tokens and preferences. The marketing site is primarily static and does not use third-party advertising tracking cookies. We do not deploy Google Analytics or similar ad trackers on this website.
You can manage cookies and local storage through your browser settings. Disabling storage may prevent the customer portal from functioning correctly.
9. International Data Transfers
Your information may be stored on servers in the United States or other countries. We take reasonable steps to ensure cross-border transfers comply with applicable law.
10. Changes
We may update this Privacy Policy and post the effective date on this page. Material changes will be communicated in a reasonable manner.
11. Contact
SDWANAI LLC, Wyoming, United States
Privacy inquiries: privacy@sdwanai.com
Support: support@sdwanai.com
Phone: +1 (307) 533-0720