Refund Policy
This Refund Policy applies to SDWAN AI enterprise SD-WAN networking subscriptions operated by SDWANAI LLC. Please read it carefully before purchase. Completing payment indicates that you understand and agree to this policy.
1. When Subscriptions Take Effect
Paid subscriptions take effect immediately after successful payment. The subscription term is shown in your order confirmation and customer portal. Trial, monthly, and annual plans follow the rules displayed on the pricing page at the time of purchase.
2. Automatic Renewal
Subscriptions renew automatically. Monthly and annual subscriptions renew at the end of each billing cycle and charge your payment method on file, unless you cancel auto-renewal in the customer portal before the next cycle begins. Fees already charged for the current period remain subject to this policy.
3. General Refund Principles
- Except where required by applicable law or stated below, fees for activated subscriptions are generally non-refundable.
- If service has been delivered or made available during the paid term, refunds are not granted solely due to change of mind or accidental purchase.
- You may cancel auto-renewal before the next billing cycle in the customer portal. Fees already charged for the current period remain subject to this policy.
4. When Refunds May Be Considered
You may contact support to request a review for a refund or account credit if:
- a material outage on our side makes the service unavailable for a substantial portion of your paid term and we cannot restore service within a reasonable time;
- duplicate charges or clear billing errors are confirmed after review;
- applicable law requires a refund.
Approval and amount are determined reasonably based on order records, service logs, and the circumstances.
5. Non-Refundable Situations
- issues caused by your local network, device, operating system, or third-party software;
- accounts suspended or terminated for violation of our Terms of Service or acceptable use rules;
- subscriptions where most of the term has elapsed or significant resources have been consumed;
- accounts purchased or transferred through unofficial channels.
6. How to Request a Refund
- Email support@sdwanai.com with your registered email, order ID, and reason for the request.
- We aim to respond within 5–10 business days after receiving complete information.
- Approved refunds are returned to the original payment method. Timing depends on your payment provider (e.g. Stripe) and card issuer, typically 5–14 business days.
7. Enterprise Contracts
Custom enterprise deployments under a signed agreement are governed by that contract. Enterprise subscriptions may be cancelled before the next billing cycle as specified in your agreement. For business inquiries, contact support@sdwanai.com.
8. Policy Changes
We may update this policy and post the revised version on this page. Changes do not affect rights already accrued under orders placed before the change. Material updates will be communicated reasonably.
9. Contact
Billing & refunds: support@sdwanai.com
Legal: legal@sdwanai.com
Phone: +1 (307) 533-0720
SDWANAI LLC
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